
Let's Chat Orders!
We understand that placing an order online can come with questions.
Here, we've compiled a comprehensive guide to address all your order needs and ensure a smooth and happy shopping experience. ๐ฅฐ
CLICK QUESTION TO GET THE ANSWER:
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Q1. What is your policy on custom orders? ๐ฆ
๐ฌ We may accept ๐ค custom orders for certain accessories depending on our workload and availability. ๐ฅฐ
Please contact us ๐ to discuss the specifics of your desired customisation and receive a quote. ๐
Custom orders may have a longer lead time โณ than standard handmade products. ๐งถ
Q2. How can I place an order? ๐
๐ฌ Placing an order on Bless4Happy ๐ฆ is easy!
Simply browse ๐ our collection, add your desired items to your cart, ๐ and proceed to checkout.
During checkout, ๐๏ธ you'll be prompted to enter your shipping ๐ and billing information and choose a payment method.
Q3. Do I need to create an account to place an order? ๐ค
๐ฌ No, you can checkout as a guest, ๐ธ an email address ๐ is all you need to start the order process.
However, creating an account allows you to save your shipping information ๐ for faster checkout in the future:โจ
- ๐ Track your orders
- ๐ง View your order history
- ๐ Subscribe to our newsletter to get the latest promotion or coupon. ๐๏ธ
Q4. Can I modify my order once it's been placed? ๐
๐ฌ We process ๐ orders quickly to ensure fast delivery times. โฑ๏ธ
๐ Unfortunately, modifications to orders may not be possible once they've been placed. ๐
However, you can contact us immediately ๐ after placing your order and we'll do our best to accommodate your request (subject to availability). โ๏ธ
Q5. If I put the wrong shipping address,ย can I change it? ๐ฆ
๐ฌ Yes, if you contact us within one hour โณ of placing your order, we may be able to update ๐ your shipping address.You can click ๐๐ป here to contact us.
However, if you require adding โ another item to your order, we suggest placing a separate order and then informing us so we can match up ๐ฏ your orders.
Q6. Will I receive confirmation of my order? ๐ค
๐ฌ Yes, you will receive a confirmation email ๐ with your order details shortly โณ after placing your order.
Q7. How can I track my order? ๐พ
๐ฌ Once your order ships, you will receive a separate email ๐ฉ with a tracking number. ๐๐๐๐๐๐๐๐๐๐
You can use this tracking number to track your package's progress ๐ฆ on the courier's website
Q8. How long will it take to receive my order? ๐
๐ฌ Delivery times ๐ต will vary depending on your location ๐๐บ๏ธ and chosen shipping method. You can estimate the shipping cost and timeframe ๐ during checkout.
For more information, please refer to our ๐๐ป Shipping FAQ section.
Q9. Can I cancel my order? โฃ๏ธ
๐ฌ Due to the personalised ๐ฉ๐ป nature of custom orders ๐, cancellations may not be possible once work has begun. ๐
However, please contact us as soon as possible if you need to discuss ๐ค any changes to your custom order.We'll do our best ๐ to accommodate your request ๐จ
(subject to availability).
Q10. What if I received the wrong item or a damaged item? ๐
๐ฌ We sincerely apologise ๐ฅบ for any errors.Please contact โ๏ธ us as soon as possible and we will be happy ๐ค to assist you with a replacement or return. โฉ๏ธ
Q11. Why there is no invoice provided in my parcel? ๐งพ
๐ฌ We love โค๏ธ earth ๐, we believe you too. ๐๐
We always strive โ๐ผ to minimise environmental impact ๐ฑ, aiming for continuity in everything we do.That includes our handling process ๐งฉ of invoices as well as anything else.
However, you may still request the invoice in the remark ๐ column while checkout if you need. ๐๐ป
Q12. Can I include a personalised gift message with my purchase? ๐
๐ฌ Yes, you can include a personalised gift message ๐ (up to 100 characters) with your purchase.
Just request and type your message ๐ in the Add Order Note/ Special Instructions column while checkout. ๐The small message card will arrive with your gift package. ๐
The package will not have any other additional form identifying ๐ you as the giver.
For this reason, we encourage you to at least enter your name ๐ทอึ on the gift message. ๐
Q13. Can I order over the Facebook/ Instagram? ๐
๐ฌ No, Bless4Happy ๐ฆ cannot process orders or payments ๐ณ via Facebook/ Instagram.๐
But you can contact us via FB/IG for more details about our product information. โน๏ธ
Q14. How do I use a discount code/ voucher code online? #๏ธโฃ
๐ฌ A discount/ voucher code can be applied to orders during checkout. ๐๏ธ
Please refer to our Promotion & Coupon FAQ. Click ๐๐ป HERE.
Q15. Do I have to pay for the shipping fees of return orders? โป
๐ฌ Yes, we do not cover shipping fee for returns and the original order shipping fee was not excluded in the refund at this moment. โณ