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Warranty Policy

Our Happiness Promise

Your Happiness is Our Priority:
We understand the importance of feeling confident in your purchases. That's why we offer a caring warranty policy on all Bless4Happy creations.

Let your worries melt away and embrace your happiness!

Subject to Terms & Conditions*

Bless4Happy Handmade Fashion Accessories Warranty Policy *

We at Bless4Happy are incredibly passionate about creating beautiful, high-quality handmade fashion accessories that bring you joy.

We stand behind our craftsmanship and want you to love your Bless4Happy treasures for years to come.

We initially offered a 7-days warranty, but we listened to your feedback that 7 days might not seem like a long time to assess a handcrafted piece.

That's why we've doubled our warranty period to 14 days! 

A young lady sit on a park bench, holding pink balloons with a joyful expression. Bless4Happy's handmade accessories bring lasting happiness, just like these balloons.

What Covered by Our Bless4Happy Warranty?

Our warranty covers any manufacturing defects or craftsmanship issues that may arise within 14 days of purchase.

This includes:

  • Damage Upon Opening:
    While we use high-quality packaging and trusted delivery partners to minimise damage, we understand that occasional mishaps can occur during shipping
    If you discover any damage to the product upon opening your parcel, please inform us immediately.

  • Hardware Breakage:
    Breakage of clasps, chains, or other hardware components.

  • Metal Discolouration:
    Large area discolouration or tarnishing of the metal beyond normal wear and tear (excluding damage upon opening).

  • Finish/Embellishment Issues: Obviously fading or peeling of finishes or embellishments.

  • Missing/Loose Elements: Missing or loose stones or other decorative elements (excluding intentional design features).


Normal Wear and Tear:
In the rare case that a handcrafted item breaks during normal wear:

  • Gather Broken Pieces:
    Please gather all the broken pieces and any original packaging materials, if possible. This will help us assess the damage and determine the best course of action.
  • Missing Parts : Please note: If a missing part is essential for repair and cannot be located, we may need to charge a fee for the replacement part.

Photo Sources: Google Image

Peace of Mind Guaranteed: Bless4Happy Warranty covers clasp woes, missing treasures, and other concerns, so you can wear your happiness with confidence.

Photo Sources: Google Image

Peace of Mind Guaranteed: Bless4Happy Warranty covers clasp woes, missing treasures, and other concerns, so you can wear your happiness with confidence.

Incorrect Size:

Choosing the perfect size, especially for gifts, can be tricky!

We understand this and to ensure a smooth experience, we offer a one-time size exchange for orders where the customer accidentally selected the wrong size due to hygiene reasons.

However, to be fair to all customers, this exchange is limited to a single instance per order.

To avoid size discrepancies, we recommend:

  • Referring to our size guide before placing your order.
  • Contacting us for assistance if you have any sizing questions.

Please note:
Customers are responsible for return shipping costs associated with exchanging an item due to a size discrepancy.

You can find more details in our Shipping Return Chart below.

What's Not Covered by Our Bless4Happy Warranty?

Our warranty does not cover damage caused by:

  • Improper use or care: This includes exposure to harsh chemicals, extreme temperatures, excessive force.

  • Mishandling: This includes dropping, snagging, yanking, or improper storage.

  • Normal wear and tear: This includes scratches, dents, or minor discoloration due to everyday use.

  • Loss or theft of the product.
    Sadly, if your treasure goes missing, our warranty can't help with that.

  • Damage caused by repairs or modifications not performed by Bless4Happy.
    While we love creativity, repairs or modifications done outside our Bless4Happy studio aren't covered by the warranty.

  • Natural Material Variations and Color Differences:
    Bless4Happy uses natural materials like stone, which may cause slight variations in texture and color compared to product photos. These variations are inherent to natural materials and are not considered damage. Slight color variations may also occur due to differences in device displays and lighting during photoshoots. These slight variations are normal and are not covered by our warranty.


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What's Not Covered by Our Bless4Happy Warranty?

Our warranty does not cover damage caused by:

  • Change of Mind or Dissatisfaction with Color/Design: Our warranty covers manufacturing defects, not changes of mind or dissatisfaction with the chosen colour or design after an order is placed and completed.

  • Slight Variations in Measurements (+/- 2cm)
    We know how important it is to find the perfect fit!
    Please note: Since our creations are handcrafted with love, there might be slight variations in measurements (up to ±2cm) compared to what's listed.
    This is because even the most careful measuring tools can sometimes introduce minor differences.

    Here's an example: If we measure something at 15.75cm, we'll round it up to 16cm to ensure clear sizing information.

  • Minor Imperfections: This may include inconspicuous scratches, slight crookedness, or minor markings, inherent to the handmade nature of the product.


Feeling a little unsure about our warranty? No worries!
We've created a handy table to make everything crystal clear. Take a peek, and you'll be a warranty pro in no time!

Treasure Your Sparkles: Tips for Lasting Happiness!

We want your Bless4Happy jewellery to bring you joy for years to come!
That's why we offer a worry-free warranty.
But sometimes, a little extra love can go a long way.

Click the button below to discover our simple care tips!
By following these helpful suggestions, you can ensure your Bless4Happy treasures continue to sparkle and shine.

Click for Bless4Happy Care Tips!

Warranty Chart

Here's a handy table to help you understand what our warranty covers!

For complete details on our warranty coverage, please revisit the information above.
We want to be transparent about everything!
Warranty Condition :
Bless4Happy Cover
Not Cover
Damage upon Opening

If you discover any damage to the product upon opening your parcel.
Hardware Breakage

Breakage of clasps, chains, or other hardware components.
Metal Discolouration:

Large area discolouration or tarnishing of the metal
Finish/Embellishment Issues:

Obviously fading or peeling of finishes or embellishments.
Missing/Loose Elements:

Missing or loose stones or other decorative elements (excluding intentional design features).
Incorrect Size* :

We offer a one-time size exchange for orders where the customer accidentally selected the wrong size.
Mishandling:

Dropping, snagging, yanking. or improper storage.
Improper use or care:

Exposure to harsh chemicals, extreme temperatures, excessive force.
Normal wear and tear:

Scratches, dents, or minor discoloration due to everyday use.
Loss or theft of the product.

Sadly, we can't replace lost or stolen items
Damage caused by repairs or modifications not performed by Bless4Happy.

Repairs or modifications done by someone other than Bless4Happy's magic touch are not covered.
Natural Material Variations and Color Differences:

Slight variations in texture and colour
Change of Mind or Dissatisfaction with Color/Design:

Changes of mind or dissatisfaction with the chosen colour or design after an order is placed and completed.
Slight Variations in Measurements (±2cm).

Even with careful tools, minor variations can occur.
We round measurements up for easier sizing information

Minor Imperfections:

Inconspicuous scratches, slight crookedness, or minor markings, inherent to the handmade nature of the product.

How to Make a Warranty Claim:

If you experience any issues covered by our warranty within 14 days of purchase, please contact us immediately at [your email address] ✉️ or [your phone number] ☎️.


To expedite your claim, please include the following information when you contact us:

  • Order number
  • Brief description of the issue
  • Photos of the damaged item

Here's what to expect after you submit your claim:

  1. Contact Us: Reach out within the warranty period to initiate a claim.

  2. Provide Details: We will ask you for more information about the issue and may request photos.

  3. Claim Review: We will assess your claim and determine the best course of action.

  4. Repair or Replacement: If repair is possible, we'll handle it promptly. If not, we'll present alternative solutions like replacement.

  5. Resolution: We'll guide you through the chosen process and strive for a swift resolution


Our Commitment:

We understand the importance of a quick and efficient resolution. We are dedicated to providing exceptional service and resolving your warranty claim as soon as possible.

Warranty Repair or Replacement Options:

In the unfortunate event that your damaged product cannot be repaired due to the nature of the defect or lack of available parts, Bless4Happy understands your need for a resolution. We'll offer you the following options to ensure your satisfaction:

  • Exchange: We'll gladly exchange your damaged product for an identical item (if available) or a similar item of equal value.

  • Account Credit: Want to use your Bless4Happy treasure again soon? We can credit your account for the full purchase price of the damaged product, allowing you to explore new favourites.

  • Refund: You may choose to receive a full refund for the purchase price of the damaged product, excluding any original shipping fees.

Important Note:

  • This warranty is limited to the original purchaser and is not transferable.

  • Proof of purchase (order confirmation or receipt) is required for all warranty claims.

  • We reserve the right to modify this warranty policy at any time without prior notice. However, any changes will only apply to purchases made after the date of the modification.

  • By purchasing from Bless4Happy, you agree to the terms and conditions of this warranty policy.

  • The option you choose will be subject to product availability and your original payment method.

  • We may require additional information or documentation to process your replacement or refund request.

Shipping Return Chart

Let Us Help! Shipping Costs Explained
We want your Bless4Happy experience to be as delightful as your jewelry!
This table clarifies who will cover return shipping costs for warranty claims.
Rest assured, we're here to make things easy for you.
Reason:
Bless4Happy Cover
Buyer Bear Shipping
Received the Wrong Item:

Oops! We messed up a bit.
If you received an item different from what you ordered, don't worry!
Just contact us within 24 hours with a photo, and we'll get the correct treasure to you as quickly as possible. We'll cover the shipping cost, of course.
Damaged Item Upon Arrival:

We care about your treasures!
We understand how disappointing it can be to receive a damaged item.
If your treasure arrives with tears, obviously scratches, or large area discolouration, let us know right away with a photo.
We'll take care of return shipping and get a beautiful replacement to you as soon as possible.
Incorrect Address or Missed Delivery:

We want to make things right!
We want to ensure your Bless4Happy treasures arrive safely and directly to you. If a delivery fails due to an incorrect address provided at checkout, or if no one is available to receive it, we'll do our best to work with you to arrange a redelivery.

Please note that there may be additional shipping costs associated with a redelivery.
🛡️ Under Warranty:

We're Here for You:
We stand behind the quality of our handcrafted treasures! If your item falls under our warranty and needs repair or replacement, we've got you covered.

Simply reach out to us, and we'll walk you through the process with care. Our goal is to get your beloved piece back to you in top condition, so you can continue to enjoy it for years to come.
↪ Return item for warranty
⛟ Ship back item From Warranty
🛡️ Under Warranty

Incorrect Size:
We understand choosing the perfect size can sometimes be tricky. Not to worry! Contact us, and we'll guide you through the return process and get you the right fit as soon as possible.

Important: This exchange is limited to a single instance per order
🚫 Out-of-Warranty Repairs:

We're here to help!
We want you keep your loved pieces looking their best, even after the warranty period. If your Bless4Happy creation is outside the warranty, you can still request a repair from us!

We'll provide a clear quote and ship your repaired treasure back to you after completion.
⛔️ Returns with Missing Information:

Let's work together!
We want to make returns as smooth as possible for you!
If you're planning to return an item, contacting us beforehand ensures a seamless process. This helps us track your return and offer any assistance you might need along the way.

Have questions about our Warranty Policy, Returns, or Refunds?

We understand you might have questions beyond this policy. Feel free to contact us for any inquiries.

Click the Contact Button below for assistance, or visit our FAQs for answers to frequently asked questions about returns and refunds.

Chat with Bless4Happy
Return & Refund FAQs