Shipping & Delivery

• Once your order is shipped, you will receive a notification email containing a tracking number and a link to the courier's website.
• You can use this tracking number to track the progress of your parcel on the courier's website.
• If you have any issues tracking your parcel, please feel free to contact our customer service team for assistance.

Due to our products being handmade, please allow 1-3 business days (excluding weekends & public holidays) to process & dispatch your order. 

During peak seasons like Christmas, New Year, and CNY, order fulfilment may take longer. We will still strive to ship your order as soon as possible.

• Delivery occurs Monday to Friday (excluding weekends & public holidays). Please note that delivery times begin from the dispatch date.
• Ensure your shipping address is accurate. We cannot amend addresses after your order number is generated.

• However, you can contact our customer service within one hour of placing your order for assistance with incorrect shipping addresses.
• If the address change incurs additional shipping fees, you will need to cover the cost.

Our partners include DHL eCommerce, J&T, POS Laju, Flash Express, and City Link. More courier services are coming soon to expand our coverage.

We typically choose the most suitable courier service for your order. If you have a preference, please contact our customer service team for assistance.

Unfortunately, at this moment we are unable to deliver to P.O. Box addresses.

For university/college campuses, parcels may only be delivered to the administration office or mailroom.

• If your parcel is returned due to being undeliverable, we will contact you for an alternative shipping address.
• We will resend the parcel to the new address, but you will be responsible for the additional shipping cost.
• We can only re-post orders once. If you choose to cancel the order after it's returned, we cannot refund shipping costs. A handling & processing fee will be deducted from any refunded amount (e.g., online banking, credit card, PayPal).

• Customs duties, value-added surcharges, and other relevant government charges and taxes are not included in shipping rates.
• In rare cases, international orders may incur duties or customs fees imposed by the destination country. These fees are your responsibility and are not included in our prices.
• Unfortunately, we cannot be held responsible for delays caused by destination customs clearance processes.
• We recommend contacting your local customs office for more information.